Exam #3 Study Guide for CMUN 10 (Chapters 1-10)
Chapter 1
- 4 Communication Myths and Hindsight Bias
- What does “communication is a process” mean?
- Transactional Communication Model and Communication Competence Model
Chapter 2
- Definition of system and parts (input, entropy, throughput, output)
- Ripple Effect, Synergy and Negative Synergy
- Influence of Group Size on Accuracy and Interaction and Ideal Size
Chapter 3
- Task and social dimensions of groups
- 4 Phases of Group Development (Forming, Storming, Norming, Performing)
- Implicit and explicit norms
Chapter 4
- Definition of “group climate”
- Competition and Cooperation Themes
- Shift Response and Support Response Listening Strategies
Chapter 5
- Role Reversal, Role Fixation, Role Status, Role Conflict
- Types of Informal Roles (Table 5.1 p. 146)
- What is Leadership?
- Traits Styles, Situational Perspectives on Leadership
Chapter 6
- 4 Differences between Groups and Teams
- Brainstorming Guidelines
- Typical Characteristics of Empowered Teams (p. 204)
Chapter 7
- Confirmation Bias, False Dichotomies, Collective Inferential Error
- Sources of Inferential Errors (Vividness, Correlation, Unrepresentativeness)
- Groupthink Conditions, Symptoms, and Solutions
Chapter 8
- Standard Agenda Model
- Murphy’s Law
- Creative Problem-Solving Techniques
Chapter 9
- Definition of power, forms of power, power resources, indicators of power
Chapter 10
- Definition of conflict
- Styles of Conflict Management
- 3 Types of Conflict
Please also review class notes, activities, discussions, film clip notes, etc.!