Exam #2 Study Guide for CMUN 10 (Chapters 1-6)
Chapter 1
- 4 Communication Myths and Hindsight Bias
- What does “communication is a process” mean?
- Content and relationship dimensions of messages
- Transactional Communication Model
- Verbal and nonverbal communication
- Communication Competence Model
- Tannen’s Model of Gender Differences
- Definition of a group versus an aggregation
Chapter 2
- Definition of system and parts (input, entropy, throughput, output)
- Ripple Effect, Synergy and Negative Synergy
- Influence of Group Size on Accuracy and Interaction
- Ideal group size
Chapter 3
- Task and social dimensions of groups
- 4 Phases of Group Development (Forming, Storming, Norming, Performing)
- Implicit and explicit norms
Chapter 4
- Definition of “group climate”
- Competition Themes
- Cooperation Themes
- Individual Achievement
- Intragroup, Intergroup Competition and Intragroup and Intergroup Cooperation
- Listening Process
- Shift Response and Support Response Listening Strategies
Chapter 5
- Role Reversal, Role Fixation, Role Status, Role Conflict
- Formal and Informal Roles
- Types of Informal Roles (Table 5.1 p. 146)
- What is Leadership?
- Leadership Emergence Patterns
- Traits Styles, Situational Perspectives on Leadership
- How Can We Become Leaders (3 suggestions from textbook)
Chapter 6
- 4 Differences between Groups and Teams
- Brainstorming Guidelines
- Typical Characteristics of Empowered Teams (p. 204)
- Four C’s in Building Teamwork
Please also review class notes, activities, discussions, film clip notes, etc.!