Exam #1 Study Guide for CMUN 10 (Chapters 1-3)

Chapter 1

• 4 Communication Myths and Hindsight Bias
• What does “communication is a process” mean?
• Content and relationship dimensions of messages
• Transactional Communication Model
• Verbal and nonverbal communication
• Communication Competence Model
• Tannen’s Model of Gender Differences
• Definition of a group versus an aggregation

Chapter 2

• Definition of system and parts (input, entropy, throughput, output)
• Ripple Effect, Synergy and Negative Synergy
• Influence of Group Size on Accuracy and Interaction
• Ideal group size

Chapter 3

• Task and social dimensions of groups
• 4 Phases of Group Development (Forming, Storming, Norming, Performing)
• Implicit and explicit norms