Exam #1 Study Guide for CMUN 10 (Chapters 1-3)
Chapter 1
- 4 Communication Myths and Hindsight Bias
- What does “communication is a process” mean?
- Content and relationship dimensions of messages
- Transactional Communication Model
- Verbal and nonverbal communication
- Communication Competence Model
- Tannen’s Model of Gender Differences
- Definition of a group versus an aggregation
Chapter 2
- Definition of system and parts (input, entropy, throughput, output)
- Ripple Effect, Synergy and Negative Synergy
- Influence of Group Size on Accuracy and Interaction
- Ideal group size
Chapter 3
- Task and social dimensions of groups
- 4 Phases of Group Development (Forming, Storming, Norming, Performing)
- Implicit and explicit norms